Frequently Asked Questions
Everything you need to know about your comfort journey with Chill Chair.
What is the typical shipping time for a Chill Chair?
Standard shipping usually takes 5-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery.
Do you offer a trial period or return policy?
Yes, we offer a 30-day 'Comfort Guarantee.' If you aren't completely satisfied with your chair, you can return it within 30 days for a full refund, provided it is in original condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna.
Does my chair come with a warranty?
Every Chill Chair is backed by a 2-year limited warranty that covers manufacturing defects and structural integrity under normal residential use.
Is assembly required for your furniture?
Most of our chairs arrive partially assembled. We include all necessary tools and a step-by-step guide to ensure you can complete the setup in under 15 minutes.
How do I clean and maintain my Chill Chair fabric?
We recommend spot cleaning with a damp cloth and mild detergent. For deeper cleans, our performance fabrics are compatible with most standard upholstery cleaners.